Its not very often that I write a company to talk about there level of service. And in fact, I think I might have only done it once. But when a business goes completely out of there way to help you with no immediate monetary gain for itself, it completely impresses me. One such company like this is SmallHD.
SmallHD makes a portable field monitor called the DP1 that I use in just about every single shoot I do. And why? Because it’s so crisp! It’s the smallest 720p HD monitor on the market today. And when all I ever shoot is HD, I want to make sure the images is at it’s sharpest at all times. And that’s where the DP1 shines.
But since I purchased my monitor, there’s been one issues that keeps getting worse and worse… the battery life! As good of a product the DP1 is, the batteries I initially received with my monitor were not. Sometimes they would refuse to charge, and other times after hours of charging they would be completely dead. Is was so unpredictable that I had to use a DC adapter every time I used the monitor… so every shoot!
So I did what most people who are on facebook, twitter, linkedin, flickr, would do… I tweeted about it. This is what I wrote:
justin_carlson
12:02pm, Mar 01
The problem is that I’ve had 4 SmallHD batteries, 3 have died and the 4th only lasts 20 min now. Great monitor, shoddy batteries.
But what happened next was completely unexpected. I had stepped away from my computer for about 30 minutes, and when I came back I had a new email and voicemail. So I picked up my phone to see who called… it was SmallHD. Someone at the company had read my post, found my contact info from me first order and gave me a call to apologize for my experience. He also went on to say that the first shipment of batteries they received from their supplier were faulty and that he’d be shipping 2 more batteries out to me today. Wow.
Next, I checked my email. And there it was. My email notification from UPS showing that I had a package coming from North Carolina and that I would receive it in 2 days. Double Wow! Especially considering that I live in Vancouver, Canada and there’s extra charges associated with shipping something that fast across the border.
So in the end, SmallHD really never made that much money off of me considering all the extra running around they did in order to correct my battery issues. But as for a long term investment in me as a customer? I’m hooked. They will definitely be getting my business again and again… especially if they come out with a HDSDI monitor that accepts a D-Tap!
Follow Us!
